Calls for tourism crisis strategy
BUSINESS leaders have called on Torbay Council to re-think its new tourism structure.
The lack of a dedicated director of tourism following the promotion of Aviva Pearson and the lack of information reaching the industry were raised at the business forum meeting.
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Torbay Development Agency is to commission consultants to draw up a new Bay tourism strategy by this summer.
But after some members said action was needed now, deputy mayor Kevin Carroll revealed they were looking at extra marketing for next month.
Alan Denby, of Torbay Development Agency, explained the tourism department was now in the same building as the new residents' and visitors' services.
The agency will be responsible for strategic tourism while the council department is responsible for day-to-day running of the operation.
Michael Atkinson, business forum chairman, said concern had been voiced about a 'vacuum' existing around tourism and tourism marketing in the Bay.
"There is a growing unease in the industry as to what is happening," he said.
Arthur Christian, chairman of Babbacombe and St Marychurch Traders, wanted a strategy before the summer and wanted it driven by the tourism industry.
"I am concerned the split in tourism operationally and strategically is not good in the long term," he said.
Lynne Hookings, chairman of Torbay Tourism Forum, echoed those concerns.
"We aren't against change and want to work with you. I am not against updating the existing strategy. I am against the time delay in establishing a strategy," she added.
She said there was a 'void' in informing the industry exactly what marketing was being done for this year, marketing the industry could support.
Barry Cole, TDA board member, said: "What we need is a crisis strategy between now and May to maximise on the opportunities offered by the recession. We do need something done now."
He said strategic and the operational aspects of tourism need to be brought together. Because of the 'limbo' over the appointment of a tourism director, no new proposals had been put to the tourist industry by the council as a basis for a new strategy, he said.
Keith Richardson, owner of the Grand Hotel in Torquay, said there was a 'void' which had not been filled.
Tony Smythe, director of Torbay Accommodation Providers, was concerned at the impact the closure of Quaywest and pleaded for it to be open this summer.
"Now is the time we should be going out nationally to get people down here," he said.
Cllr Carroll said they were already considering doing extra marketing in February.
"I am sure we can find some money for some sort of campaign. Within the authority a lot of things are happening. We are on the case. There is nothing wrong with the strategy, but it needs to evolve."
Mr Denby said TDA board members and Torbay Town Centres Company were also looking at what is needed to make sure the resort is in 'tip top condition' for this year's visitors.











5 Comments
by Perils of Tourism, Torquay
Sunday, January 11 2009, 10:45AM
“And where, exactly, has our Cabinet Member responsible for tourism been lately? Oh yes, on an extended holiday outside of the Bay.
I understand a question specificially about the problems faced by our tourism industry was asked at November's council meeting. The mayor had to answer on behalf of the aforementioned cabinet member that there WAS no crisis in the Bay's tourism industry, and that none was foreseen. Quite visionary, isn't he? Not.
And our "tourist expertise" in the Bay is what has brought us to our knees in the first place: fragmented, riddled with egos, and inward looking.”
by xxx, torbay
Sunday, January 11 2009, 1:10AM
“torbay has virtually no good attractions and what they do have is very poor indeed. Its seems an area with very small minded individuals who run businesses with little value or facilities.”
by Pete, Paignton
Saturday, January 10 2009, 7:07PM
“For Goodness sake we have a wide range of tourist expertise in the Bay. Large hotels guest houses, attractions as well as the people who work in tourism within the council. Why on earth do we need to employ consultants from outside the area.
Just talk to and listen to all the people involved in tourism already in the Bay it won't cost a penny.”
by Mark Hudson, Paignton
Saturday, January 10 2009, 6:21PM
“The reality is that because of the Euro exchange rate, more people than in previous years will be holidaying in the UK, Torbay included, despite its shabby appearance and lack of attractions.
All good, but the sad thing about this is that the TDA will claim that this is the result of their efforts and those of the overpaid consultants which they intend to engage. the result being that tourism wont move on in the bay and when the pound picks up again we will be in the same boat”
by Philip Goden, Brixham
Saturday, January 10 2009, 2:29PM
“More consultants are to be appointed to draw up this strategy.
Why isn't there the expertise within the present system? We have highly paid and highly qualified chiefs of staff in the TDA and the Council but yet they appear to be unable to compile a strategic management plan.
Do the Councillors ever question why these people are in post? This would not happen in industry.
If the cost of the consultancy is £11,000 where does that put the Brixham Museum proposal?”