We're not Fawlty any more! Torquay hotel service is up with the best
IT MAY be the home of Fawlty Towers and the Grosvenor, but Torquay still has some of the country's best places to stay.
The resort is the setting for Basil Fawlty’s chaotic hotel in the classic TV comedy and the actual home of Mark Jenkins' madcap Grosvenor from the more recent Channel 4 series The Hotel.
But it still came fifth in a UK league table for best service in hotels.
It scored 8.21 points out of 10 to put it only a little behind the 8.46 achieved by Sheffield at the top of the list compiled from thousands of reviews by the hotel.info company.
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Second, on 8.39, was Norwich, with Leeds third, on 8.29, and York fourth, with 8.24. London trailed in at joint-22nd position, with 7.36 points.
Compared with European hotels, the UK fared poorly, failing to make it into the top 20.
This list was headed by Finland and Germany.
A hotel.info spokesman said: 'From rats in the restaurant to cream being poured over a guest’s head, Fawlty Towers gave Torquay a less-than-positive image, as far as hotel stays go.
'However, nearly 40 years have passed since then and our latest service quality survey has revealed that the British seaside favourite actually makes it into fifth position for service levels nationally.'
The tourist industry reacts - see Thursday's Herald Express