New supermarket opens to row over food miles
SHOPPERS were given their first glimpse inside Torquay's new Waitrose this morning when doors were opened to the public.
But the store immediately walked into controversy by revealing fish being sold at its fresh fish counter will be delivered every day from Grimsby — not nearby Brixham.
The leader of South West Fish Producers Jim Portus said Waitrose had no excuse for not taking fish landed in Brixham.
Jim Portus said: "Of course Waitrose should be using Brixham if it is moving into Torbay.
"If people are going to have a fresh fish counter, they should be assured of fresh fish from a local source so that it has low food miles."
The store in St Marychurch Road welcomed its first customers since taking over the former Somerfield premises.
The fresh fish counter will have a wide range of choice including monkfish, John Dory and parrot fish.
Mr Portus said: "You can get monkfish and John Dory at Brixham but parrot fish is tropical, bringing in the question of air miles.
"The quality of fish in Brixham is second to none and if Waitrose is going to make claims of being an ethical supermarket perhaps it should look in the mirror first."
He said local Tesco and Sainsbury's stores did take catch landed at Brixham.
Waitrose manager John Parker said: "It is corporate policy to take fish from Grimsby. We are only just moving into the South West so we will be looking at sourcing more produce locally."
Waitrose is keen to promote itself as an ethical supermarket.
Employees greeted shoppers this morning with 5,000 reusable 'Bags for Life' at the checkouts.
Mr Parker said he was excited about the new store opening.
"It is fair to say Waitrose is an unashamedly quality food company.
"Part of our business ethic is to believe that food is an important part of people's lives and we take a great deal of care with the husbandry of the produce.
"We have the highest standards of welfare for the animals and this has to reflect on the price.
"However, we do price-watch against places like Tesco and Sainsbury's and customers here will be able to make a direct comparison between our prices and Somerfield.
"Anyone who thinks we might be too expensive will be able to judge for themselves."
Partners, as all Waitrose employees are known, will have the opportunity to gain national certificates in food expertise through comprehensive training programmes to enable them to become 'Waitrose Specialists' on its meat, fish, cheese and delicatessen counters.
Sarah Grove, former Somerfield trading manager and now Waitrose assistant section manager, said: "I found the overall standard of the training courses extremely high.
"The training has covered all aspects of my job, from how we treat our customers, to how we maintain our extremely high standards throughout the store in order to make it the best shopping experience for our customers and best working environment for our partners."













5 Comments
by JS, Teignmouth
Thursday, June 18 2009, 9:14PM
“They should have gone to the new Waitrose for free carrier bags. By the way, when is another Primark opening in the area?”
by gazza, Torquay
Thursday, June 18 2009, 5:13PM
“I visited the store today, seems to me like a glorified Somerfield with less food on show, higher prices and no parking. waited in line for twenty minutes to get to till, wont return. It appears to be a very popular shop, but onc ethe initial furore dies down it will prove to be the wrong shop in the wrong location and I would be surprised if it lasts 12 months.”
by JS, Teignmouth
Thursday, June 18 2009, 4:28PM
“Something fishy with this story!”
by Mark Jones, Brixham
Thursday, June 18 2009, 10:03AM
“A good point about Brixham fish especially when they are feigning beeing Green by giving away bags.
I can't help feeling that Mrs Torbay shopper's letter is from Waitrose head office!”
by Mrs Torbay Shopper, Torquay
Thursday, June 18 2009, 9:15AM
“Oh, pish and tosh, Mr Jim Portus. Why 'of course' should Waitrose be using fish landed in Brixham? Perhaps you have something to prove first.
At least Waitrose is committed to supporting British producers. Where was the crusading HE reporter the other day when there was no British bacon to be found anywhere in the Tesco Metro in Fleet Street? I can't possibly give EU bacon and its horrid production to Mr Torbay Shopper as part of his weekend fry up. I'm afraid he just had to make do with free-range eggs and soldiers.
In any case, Waitrose may well have a way to go to compare with the excellent 'fish mongler' (as my big-city niece calls it) at Marychurch.
Perhaps the crusading HE reporter might care to report on where all the local Sainsbury's, M&S, Tesco and Asda get their fish, just to balance out the story.”