OAP warns of phone bill error

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Monday, June 22, 2009
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This is SouthDevon

PENSIONER Harry Postlethwaite was puzzled when he found a bill for £88 on his doormat.

The bill was from Post Office Telecom Services and he was puzzled because he had never been with Post Office Telecom Services.

Mr Postlethwaite of Lee Court, Centry Road, Brixham, had been a BT customer until recently switching to Talk Talk.

He said: "I have always paid my bills and, in fact, when I left BT I had a cheque back from them because I was in credit. I had always paid my bills on time."

Mr Postlethwaite says he has now been told it was a computer error and thousands of similar incorrect bills have gone out.

"I think a lot of people will be affected by this," he warned.

A Post Office spokesman said: "We would like to sincerely apologise to customers who have been sent a Post Office HomePhone bill in error.

"We are writing to the small number of customers who received this bill to apologise, and request that they dispose of the bill in a secure way.

"They do not need to take any further action."

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