Poll puts Fawlty image to bed

TORQUAY has finally put the Fawlty Towers image to bed.

Almost 40 years after Basil Fawlty brought us rats in the restaurant and cream being poured over a guest's head, the English Riviera has shown it is up with the best when it comes to customer service.

The latest Service Quality Survey compiled by online reservation service hotel.info has revealed that the British seaside favourite actually makes it into fifth position for service levels nationally.

The survey analysed the post-stay reviews of more than 25,700 hotel guests to reveal the best and worst service levels across the UK based on friendliness and staff competence.

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Carolyn Custerson, chief executive of the English Riviera Tourism Company, said: "To be listed as the top 5th destination in terms of customer service is just excellent and testimony to the many great hotels that we have operating on the English Riviera."

Sheffield tops the UK list, with an average service rating of 8.46, followed by Norwich 8.39, Leeds 8.29, York 8.24 and Torquay 8.21.

That was better than London, with an average rating of just 7.36, Belfast 8.17, Edinburgh 8 and Cardiff 7.89.