Top award for customer service
The TEAM at Jelf Insurance Broker's office in Newton Abbot is celebrating after receiving the highest rating possible in an independent assessment of their customer service levels.
The coveted '3 Star' Investors in Customers (IIC) award recognises exceptional performance in customer service and is reserved for organisations that consistently exceed customer expectations.
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ACHIEVEMENT: Jelf deputy chairman Chris Jelf (left) and group chief executive Alex Alway (centre) from Jelf receiving the '3 Star' Investor in Customers award from Charlie Williams of IIC (right)
The team provides insurance to businesses and individuals in the local community.
The Newton Abbot branch was awarded the rating following the results of the independent survey by IIC, which went to more than 20,000 Jelf clients asking their opinion on the local branch. The Jelf Group as a whole also achieved the '3 star' rating making it the top rated broker in the UK.
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Clients praised the Newton Abbot team for the high levels of customer service, friendly and knowledgeable staff, its willingness to go the extra mile and the personalised service received.
Lee Davey, regional managing director for Jelf Insurance Brokers, looking after the Newton Abbot branch said: "We are delighted to receive this coveted award.
"We believe in putting the client at the centre of everything we do and the team continually strives to provide the best possible service. The award further acknowledges the value our clients place on the personal service we deliver."
Investor in Customer's Charlie Williams, Director - Assessment & Consulting, commented: "Again this year, Jelf is IIC's top scoring broker – clearly out in front with its '3 Star' rating. The team really does place the customer at its heart.
"They listen and learn from the feedback each year, and their success in the field of client service is clearly reflected in their strong financial results reported for 2011/12."
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