Is this the end for Torbay?

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Friday, July 17, 2009
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This is Exeter

TORBAY is to consider dropping its current identity and describing itself to residents and visitors as the English Riviera.

The idea was warmly backed by a meeting of the tourism industry which is being recommended to take the reins of the multimillion business and set up a private/public sector partnership to run it.

And Torbay mayor Nick Bye said if the council agrees, he would be happy to be known as the mayor of the English Riviera — and rename the entire council.

The Herald Express can also reveal a late night 'closed door' meeting took place in the chief executive's office to discuss brand issues in the Bay. Among the things on discussion was how to take the Bay 'up a league' led by Elizabeth Raikes.

At the presentation of the new draft tourism strategy at the Imperial Hotel yesterday it was recommended that the Bay retain the English Riviera brand as research showed it was well known among visitors and non-visitors.

This led chairman of Babbacombe and St Marychurch Traders and Hoteliers Association Arthur Christian (pictured) to ask: "What would people think of changing the name of Torbay to the English Riviera? My view is it would help to help to focus everybody's minds and give a high profile to the whole process of change we are going through."

Environment commissioner Charles Uzell said the strategy was strongly based on the findings of research with visitors and non-visitors.

He had had doubts about the strength of the English Riviera name but had been convinced by those research findings.

He said: "Everybody in the room will have an emotional attachment to Torbay in a different way, but we have to base our decision on the evidence.

"It is a question we do need to debate, and an incredibly interesting one."

He said they would use the results of the show of hands at the meeting as part of that evidence, but he did not think it should hold up progress on implementing the tourism strategy.

Mayor Bye said he would be prepared to rename the council if it was agreed by members.

"I would be up for this basic re-branding," he said.

He recalled that the then Communities Secretary Hazel Blears, responsible for local government, had thought Torbay was near Bournemouth.

Mr Bye said: "I have discussed this with chief executive Elizabeth Raikes and we are perfectly capable of changing our title as a place if that's what members want."

Some in the audience pointed out Torbay is not on any maps nor is it on satellite navigation maps. It has also been removed from road signs in favour of the town names.

Tor Bay refers to the bay itself and Torbay was created when the three town councils merged into the new county borough in the late 1960s.

The English Riviera brand was created, along with the palm tree image, by the tourist board in the 1980s and won several industry awards. It includes the names of the three towns on the posters and adverts.

Tourism strategy consultant Carolyn Custerston, who has agreed to be project director for the strategy and new tourism company for the next 18 months, said interviews with non-visitors in Birmingham and Reading show Torbay 'meant nothing to them'.

And a self catering operator said talking about Torbay to potential visitors was 'completely worthless'.

But website expert Chris Postlethwaite warned dropping the word Torbay would be a 'big mistake'.

He said national press first refer to Torbay and then the individual town, for example with the Paignton swine flu case.

"People have got used to the word Torbay," he said. "We have a tourism brand, but we live in the Torbay area."

However a show of hands at the meeting of around 150 industry representatives was overwhelmingly in favour of dropping the name completely. Only a handful wanted to see the name retained.

A question mark was also raised over the palm tree logo but Mrs Custerson said their research had shown it was seen as a symbol of warmth, sun and sand.

"If the visitors say keep it then that is who we have got to listen to, though we could do something with it," she said.

But she emphasised it was important the whole resort should support the agreed brand, which should be copyrighted, developed and controlled by the new tourism company.

This company could be paid for by a business improvement district with funds raised through an extra levy based on tourism businesses' rateable value.

While Torbay Council has committed itself to supporting financially the new English Riviera tourism company, there are warnings that town hall spending is and will be under pressure.

The council could not say how much such a rebranding exercise could cost.

A spokesperson for Torbay Council said: "This is one of a number of suggestions which has recently been made following recommendations in the draft Tourism strategy that we should build on the English Riviera brand name. Futher discussions are needed to determine if this is achievable and to weigh up how much it would cost against the potential benefits it would bring to the Bay."

Feedback from the tourism industry and the public is now being welcome and will be incorporated into the draft strategy before Torbay Council is requested to adopt the document in September. The findings are available on the tourist board website www.englishriviera.co.uk

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58 Comments

  • Profile image for davyth1

    by davyth1

    Sunday, July 24 2011, 3:37AM

    “What a silly idea, the whole concept of English Riviera is outdated and as some people have already pointed out pretentious and vague. The word Devon has far more positive brand associations. When I think of the word English I think of cockneys with union jack boxer shorts vomiting in the street. When I think of Devon I think of lovely countryside and friendly folk.... if we are to be a Riviera can we be the Devon Riviera, at least people will actually know where it is!”

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    by Lyndsey, Bournemouth

    Monday, July 20 2009, 12:50AM

    “I go to Bournemouth University and I have just read the tourism strategy as next year I will base my coursework on it. I think it is poorly written and contradicts itself constantly (on page one it states about the continued decline of tourism yet the chart shows the growth of tourism from 2005 to 2007, not just in visitor numbers but in pounds, shillings and pence). Day visitor numbers are magnificant. Whatever they did in 2006/7 they were on the right track. The strategy is so poorly written next time they should give our university a crack at writing it and save the taxpayers their hard earned money. The grammar is so bad in some places I was wincing. One last comment - how is your unique selling point your beaches and coast? Last time I checked, we had those, as did Blackpool, Newquay, Brighton, etc.....I really feel for the people of Torbay having to pay out for this. One of them is my grandmother! Truly, there are so many mistakes in this paper I wonder what the trade think of this strategy? They must be very disappointed. I would demand a refund and use the money on marketing!”

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    by Baggins, Torquay

    Sunday, July 19 2009, 6:04PM

    “Would it perhaps be an understatement to say that this barmy idea has not been entirely well received?

    Received opinion would have it that expensive consultants pandering to grossly overpaid executives results in a degree of opprobrium from the plebs.”

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    by Gary, Torquay

    Sunday, July 19 2009, 10:47AM

    “Angie, she wasn't dumped, she got smart and moved on from the motley crew. She no doubt would laugh herself silly if she saw this. We are all laughing. What a huge waste of taxpayers money! I would cry if I wasn't lauging so hard.”

  • Profile image for This is Exeter

    by Terry, Torquay- Not TORBAY

    Sunday, July 19 2009, 9:00AM

    “I've just realised what those clever so and so's in the Town Hall have done- They have published a very controversial item to deflect from the two horrendous planning applications that have gone in for 2 hotels, including the one in Vomit Alley (sorry Torwood St)”

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    by Magpie, Tormohun

    Saturday, July 18 2009, 6:41PM

    “"English Riviera Council" ...........hmmmmm. Lacks a certain gravitas.”

  • Profile image for This is Exeter

    by Angie, Newton Abbot

    Friday, July 17 2009, 11:29PM

    “I wonder if these tourism chiefs, or Bye, and Raikes ever walk the streets of the three towns, or do they live a charmed life, where they're whisked from their luxury apartment to the council offices, etc., in their posh cars, then go home via a gourmet restaurant? Do they *really* know what the area is like on the ground...or viewed from the windows of a bus? I'm not talking about the beautiful sea views, our bay is deserving of the name, but the towns themselves have a lot of catching up to do. Riviera? Don't take the mickey.. We'd be the laughing stock of the country, not to mention desperately poorer in funds for changing all the slogans. Better that the money is spent on improvements now, than lining the pockets of 'Bye-Raikes' , and let's make it "Custerson's last stand", - who needs tourism strategy consultants, anyway! (I thought the Bay had a good tourism leader, but she was dumped?) I quite like the name Torbay myself, but I'm a north Devonian by birth! Now *there's* an area deserving of the name.....”

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    by W Ward, Poole Dorset

    Friday, July 17 2009, 10:20PM

    “What a complete load of unadulterated clap-trap.

    This must be the most commented upon article since this site began. Almost every comment is against this ridiculous scheme.

    Torbay is a run-down shambles, especially Torquay with Rock Wreck, fenced off prom, disgusting unpainted handrails grotty uncleansed beach and eyesore blot in Torre Abbey Gardens looking worse by the day. English Riviera it certainly is NOT.

    I was back in Torquay today listening to visitors in an upmarket hotel and the comments were unanimously bad with only the usual compliments on the Victorian building heritage on the surrounding hills.

    Bournemouth and Poole are cleaner, livelier and better value all round - certainly more deserving of English Riviera title.

    Get down to basics Bye or clear your desk. You have been a disaster for the Bay.”

  • Profile image for This is Exeter

    by steve, totnes

    Friday, July 17 2009, 9:46PM

    “Riv·i·er·a (rv-r, r-vyrä)
    A narrow coastal region between the Alps and the Mediterranean Sea extending from southeast France to northwest Italy. The Riviera, known as the Côte d'Azur in France, is a popular resort area noted for its flowers grown for use in perfumery.

    English riviera.=
    (closed shops, drunken brawls, rubbish filled harbours. Chewing gummed pavements. Overpriced hotels and slipshod service. Horrendous parking charges and one stupid village idiot . Guess who. ?.
    English Riviera ???? Dream On.”

  • Profile image for This is Exeter

    by Rob, Newton Abbot

    Friday, July 17 2009, 8:34PM

    “What utter nonsense!
    It's just papering over the cracks of an area in rapid decline.Poverty,Highest amount of Teen single-parents in UK,Drugs,Yobs,Boy-Racers,evil Traffic Wardens.Crime-ridden generally.I could go on.Nick Bye is deluded & barking mad and sums up the plight of our once proud area.”

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